Effective Date: [01/01/2026] | Contact Us: info@yc-shopping-online.com

1. Eligibility Requirements

• Time Frame: Requests must be submitted within 30 days of delivery.

• Product Condition: Items must be unused, unopened, and in their original packaging with all tags, accessories, and manuals included. Used personal care tools, damaged hardware, and items showing signs of misuse are not eligible for return/exchange.

• Non-Returnable Items: Gift cards, custom-made products, and intimate personal care items (unless defective).

2. Step-by-Step Return & Exchange Process

Step 1: Submit Your Request

Send an email to info@yc-shopping-online.com with the subject line: Return/Exchange - [Your Order Number]. Include the following details in your email:

• Order number and product SKU

• Reason for return/exchange (e.g., defective, wrong item, change of mind)

• Clear photos of the product (and packaging, if damaged/defective)

Step 2: Receive Approval & Return Instructions

• Our customer service team will review your request within 1-2 business days and send a confirmation email with:

  • A Return Merchandise Authorization (RMA) number (required for all returns)

  • Detailed return shipping instructions (including our US return address)

  • A prepaid shipping label (for defective items only; shipping fees are the customer’s responsibility for change-of-mind returns)

Step 3: Ship the Item Back

• Attach the RMA number to the outside of your package and affix the shipping label (if provided).

• Ship the package via USPS/UPS and keep the tracking number for your records.

3. Refund & Exchange Fulfillment

• Inspection: We will inspect the returned item within 1-3 business days of receipt.

• Refunds: Approved refunds will be processed to your original payment method within 3-5 business days. Credit card/PayPal refunds may take 7-10 additional business days to reflect in your account.

• Exchanges: For approved exchanges, we will ship the replacement item immediately after inspection (same shipping timeline as your original order). If the requested item is out of stock, a full refund will be issued instead.

• Restocking Fee: A 15% restocking fee will apply to opened electronics and large hardware tools returned for non-defective reasons.

4. Important Notes

• Damaged items during shipping: Contact us within 48 hours of delivery with shipping damage photos and tracking information for a free replacement or full refund.

• Missing RMA number: Returns without a valid RMA number may be delayed or rejected.

• For updates: Email us at info@yc-shopping-online.com with your RMA number or order number.

YC General Merchandise

Effective Date: [Insert Date]

Website: [Insert Your Website URL]

Contact: info@yc-shopping-online.com

These Terms of Use (the “Terms”) govern your access to and use of the website (the “Site”) operated by YC General Merchandise (“we”, “us”, or “our”), an online retailer of non-food general merchandise in the United States. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Site.

1. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use the Site. By using the Site, you represent and warrant that you meet this eligibility requirement and that all information you provide is accurate and complete.

2. Site Use Permissions

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only. You agree not to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, content, or materials from the Site.

• Use the Site for any unlawful, fraudulent, or harmful activity, or in a way that interferes with the normal operation of the Site.

• Attempt to gain unauthorized access to the Site’s servers, databases, or any other protected areas.

• Use automated tools (e.g., bots, scrapers) to access or collect data from the Site without our prior written consent.

3. Product Information & Orders

• Product Descriptions: We make reasonable efforts to ensure the accuracy of product descriptions, images, and pricing on the Site. However, we do not warrant that all information is error-free, complete, or up-to-date. We reserve the right to correct pricing or product information errors at any time, even after an order is placed.

• Order Acceptance: Your order constitutes an offer to purchase products from us. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. A binding contract is formed only when we send a confirmation email notifying you of order acceptance.

• Pricing & Payment: All prices are listed in US Dollars (USD) and include applicable sales tax where required by law. You agree to pay all charges associated with your order, including shipping fees, at the time of purchase. We accept major credit cards, PayPal, and other payment methods as indicated on the Site.

4. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of YC General Merchandise or its licensors and is protected by US copyright, trademark, and other intellectual property laws. You may not use any of our intellectual property without our express written permission.

5. Limitation of Liability

To the fullest extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or the purchase of our products, including but not limited to lost profits, data loss, or damage to property.

• Our total aggregate liability to you for any claims arising under these Terms shall not exceed the total amount you paid for the products giving rise to the claim.

• We shall not be liable for any delays or failures in performance due to circumstances beyond our reasonable control (e.g., natural disasters, shipping disruptions, internet outages).

6. Indemnification

You agree to indemnify, defend, and hold harmless YC General Merchandise, its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your violation of these Terms or any applicable laws.

• Your use of the Site or your purchase, use, or resale of our products.

• Any misrepresentation or inaccurate information you provide to us.

7. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically for updates.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State, e.g., California], United States, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in [Insert County/State, e.g., Los Angeles County, California], and you consent to the exclusive jurisdiction and venue of such courts.

9. Miscellaneous

• These Terms constitute the entire agreement between you and us regarding your use of the Site and supersede all prior or contemporaneous agreements, representations, and understandings.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

• Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision.

• You may not assign these Terms or any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time without notice.